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User : RON B (1)  

Feedback:   All (5)  |   Reviews (2)  |   Comments (0)  |   Replies (3)

Other:   Replies Received (1)  |   Trust Ratings (2)

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Type Site Feedback / Review Date
Reply
1
Visit Moon Angel

Moon Angel
(0)
Reply of RON B's Review from Mr Bogue:

Hi Ron B,

I am sorry you felt we have horrible customer support. I seriously didn't notice any feedback or password requests sent to our email (and I have verified our feedback form is working) A "forgot your password?" link is on the login page, here is the URL:

https://www.moonangel.com/retrieve/

and our feedback form is also available from the login page:

http://www.moonangel.com/pages/contact.html

Ron. I am really sorry you had a problem with our customer support. Please contact us with the above contact form and we will give you a free month of access asap.

We will work on repairing the visibility of our feedback form and forgot password form. At this point I think its a usability issue with our site, which we will resolve as soon as possible, thanks to your feedback.

Thank you for bringing this to our attention and I hope we can provide you with some free complimentary access in the near future.

Sincerely,
Moon Angel


12-05-07  06:11pm


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