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User : sevencity77 (0)  

Feedback:   All (3)  |   Reviews (0)  |   Comments (1)  |   Replies (2)

Other:   Replies Received (7)  |   Trust Ratings (0)

Replies Received

Replies to your reviews or comments.
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Type Site Feedback / Review Date
Reply
1
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment from Vegas Ken:

We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.

If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com

As always, thanks for your support and use of our site.

Vegas Ken


03-03-14  02:10pm

Reply
2
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment from sevencity77:

Just an update:

I got a cancellation email as at the 10th of February.
This hasn't been a nice experience...


02-22-14  12:59am

Reply
3
Visit German Goo Girls

German Goo Girls
(0)
REPLY TO #12 from Sumom Ltd: (sevencity77's Reply)

Dear Oliver,

Could you please forward me your user details at nadya@eurorevenue.com? I will take care of the cancel request.

Thanks,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:48am

Reply
4
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment from Sumom Ltd:

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:46am

Reply
5
Visit German Goo Girls

German Goo Girls
(0)
REPLY TO #10 from Roberto281: (sevencity77's Reply)

Did the site ever cancel your account?

02-18-14  11:39pm

Reply
6
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment from Sumom Ltd:

Hi,

Our support department is being revamped and these problems should not occur any more after that.

I urge you o email me directly at nicky@eurorevenue.com if you have not been replied to in a timely manner.

Check boxes with a extra membership is very common and absolutely no scam, they are fully visable and you can just uncheck It.

Best,
Nicky


02-02-14  01:12pm

Reply
7
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment from Sumom Ltd:

Hi,

I have forwarded all emails that I have received to our customer support for cancellation and possible refund. If you haven't gotten a response I am sorry for the inconvenience, please email me again and I will make sure personally that you will be taken care off.

nicky@eurorevenue.com

Best,
Nicky


01-31-14  04:59pm


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