Replies Received
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Replies to your reviews or comments. |
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Site |
Feedback / Review |
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Reply
1
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21Sextury.com
(9)
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Reply of
brotherlove's Comment
from Ed Freiland:
Hello,
First of all, thank you for your useful feedback.
During the past few weeks we renewed our member area especially the 'Scenes' and 'Models' pages. The new filtering tool helps you to find easier the requested models / scenes.
Indeed, in the first days of running items appeared in the order of popularity which could be a bit confusing. We made some improvements so now you can order scenes by popularity and by publication date as well.
Similarly on the Models page you'll see the latest scenes first.
To sum up, hopefully we could fix the issues you mentioned.
About technical support:
We're receiving technical error reports / feedbacks in our ticket system. You can find our FAQ page or open a new ticket on the following link:
https://21sextury.zendesk.com/home
All ticket will be answered within 1 business day.
If you opened a ticket you surely received a reply. If not, please send me a personal email to my mail address below and I'll check your tickets in our system.
Kind regards,
Ed Freiland
Member manager
ed(at)21sextury.com
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04-08-13 06:44am
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Reply
2
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21Sextury.com
(9)
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Reply of
brotherlove's Comment
from tangub:
Agree 100%, it's an absolute mess.
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03-30-13 12:37am
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Reply
3
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21Sextury.com
(9)
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Reply of
brotherlove's Comment
from BadMrFrosty:
Over the years I needed support maybe 4 times. Half the time they replied, the other half of my queries were ignored. Porn is reasonably unique in that if you want a sites content you have to get it from that site, bad customer service or not, so a lot of companies know they can treat you like shit and get away with it. With other media if you don't like the service from one place you can get the exact same content elsewhere. Only way for us to get good customer service is to cancel our accounts when we don't like the service and email them to tell them why you cancelled. If enough people do that then they will hopefully see the error in their ways.
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04-22-12 05:14am
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Reply
4
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21Sextury.com
(9)
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REPLY TO
#4
from Monahan:
(brotherlove's Reply)
Looks like my earlier experience may have been an anomaly. I just posted a new comment about my latest experience with their Support function which, unfortunately, matches yours.
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01-31-12 09:15am
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Reply
5
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21Sextury.com
(9)
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REPLY TO
#3
from Monahan:
(brotherlove's Reply)
I've not had a content issue so I can't respond from experience. My problem was accessing some of their sites. I thought it was a problem I may have caused but when I couldn't fix it I emailed them with an almost immediate response that they'd fixed it.
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12-17-11 09:22am
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Reply
6
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In The Crack
(2)
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Reply of
brotherlove's Comment
from inthecrack:
I would think if people were having this problem we would be hearing about it. There is nothing deliberately set up to curb downloading. Everything is unlimited. With the endless possible configurations on a personal computer it is perhaps not out of the ordinary for one or two people to have an issue.
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07-21-11 07:46pm
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Reply
7
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In The Crack
(2)
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Reply of
brotherlove's Comment
from anyonebutme:
I was a subscriber to this site the past month, and never once had a download fail on me.
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07-21-11 07:27pm
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Reply
8
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21Sextury.com
(9)
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REPLY TO
#3
from messmer:
(brotherlove's Reply)
Well, in my case, I very seldom need customer support so it's only played a role in my reviews if a site was really, really bad and I contacted the webmaster about it and either got a rude answer or none at all. Only happened to me in two, three sites, I think. As to 21Sextury support, I never did get an answer from them but they usually fixed their mistakes within a couple of days and that was good enough for me. I do agree with you that we should mention bad support more often if we've come across it and that the score should definitely reflect that.
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01-05-11 11:34am
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Reply
9
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21Sextury.com
(9)
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Reply of
brotherlove's Comment
from Sandstone:
Hello Brotherlove,
There is a customer support, but unfortunately we indeed have too many ways to get there, and some are not handled frequently enough.
We are doing a major revamp on our system so this won't be an issue in the future.
In the meantime, I'd suggest to use the Live Help feature implemented on the join, model and scene pages, I'll get those mails and try to reply them asap (especially that Xmas is over ;) )
My deepest apology for the inconvenience and Happy New Year for you all.
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01-03-11 12:21am
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Reply
10
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21Sextury.com
(9)
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REPLY TO
#3
from RustyJ:
(brotherlove's Reply)
Strangely they have replied to me here though no matter how bad it might be via email. I agree, empty updates are frequent and sometimes theres a small file instead of complete video or photo zip.
It's almost as if they updated the scene listing first and only then started uploading the content to the servers so you might end up trying to download too soon.
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01-02-11 11:29am
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Reply
11
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21Sextury.com
(9)
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REPLY TO
#2
from JBDICK:
(brotherlove's Reply)
Hi brotherlove
Apologies if my comment did not clearly relate to yours in reply, I was a bit drunk last night when I logged on (no excuse though).
Essentially, I was agreeing with you that their customer support is suffering but was trying to suggest what might be the cause (IMO).
(IMO) they are losing market position to new sites and under threat are more focused on front shop rather than back office.
Part of that back office is bound to have included moving old content from older servers as they have grown and acquired and linking all that stuff must be an enormous task.
Like any large site, mixing old content with new content will end up with some links that are missing. I remember asking customer support for some Lucy Lee videos that they had listed but when you tried to save them, they didn't exist, the links were active but not working. They replied and explained that they were working through their older catalogue as a background job and these videos would eventually be moved across...
coming back to my main point in reply. A site always needs to keep its front shop fresh to attract customers but I agree with you that they shouldn't neglect customer support which they must be now doing going by your comment, the fact that they haven't even replied. I've had replies to my requests but no results, so whilst I was contacted nothing happened. I've since expired my membership but I was a continuous member for approx 11 months.
Again, apologies if I scrambled some comments with my reply, not intentional. I might have failed to make my point clear again but essentially, I think they are struggling now because they are so big, and some content and services are likely to suffer...again this is only my opinion.
Agree with you final comment though, I'm sure that at some stage I will be a member again, and will check with PU and TBP before I do.
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01-02-11 07:09am
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Reply
12
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21Sextury.com
(9)
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Reply of
brotherlove's Comment
from JBDICK:
Interesting comments brotherlove...
my take on this is. I think 21Sextury network/franchise is under serious threat from the smaller operators who are probably paying the girls and agents more frequently...
they need to re-invent themselves with some adjustment to the formula...new site layout...
no denying the girls are the most beautiful stable on the planet, with new content from girls like Michelle Moist, Mandi Dee, Blue Angel, Aleska Diamond, Ashley Bulgari, Sasha Rose, Ioana etc...
but the older girls need to be separated now so boys can play with new toys: girls like Sophie Moone, Sandy, Sandra Shine, Mandy Bright, Eve Angel... Sorry ladies we love you but the new girls are tighter and fresher...
so my suggestion for them would be to focus on the fresh talent instead of the long standing divas
note. don't get me wrong, I love the divas but given the choice I'll sit at the clean table when I eat in a restaurant as opposed to the one that needs to be cleaned for the next customer...
to sum up, go to the site and select models tab, then click on most active...guess who comes up, the divas who are probably the least active...change the business model/formula: most active in the last 3 months not since the beginning of time?
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01-01-11 04:29pm
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