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User : timeac1 (0)  

Feedback:   All (11)  |   Reviews (6)  |   Comments (3)  |   Replies (2)

Other:   Replies Received (2)  |   Trust Ratings (7)

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DDF Network
Reply of timeac1's Comment from cjd2004:

What is more worrying is that when cancelling they ask for personal details including some credit card information over an unencrypted connection.

02-01-13  03:25am

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DDF Network
Reply of timeac1's Comment from Ace DDF:

Hello Timeac1,

Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.

Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.

Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.

When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.

If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.


02-01-13  03:06am

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