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User : thirstyfish (0)  

Feedback:   All (17)  |   Reviews (0)  |   Comments (2)  |   Replies (15)

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Type Site Feedback / Review Date
Comment
1
Visit German Goo Girls

German Goo Girls
(0)

Questionable Billing: CentroBill

Here's my less than stellar experience with Centrobill. It does have a (sort of) happy ending.

Ten days prior to the re-bill date for an annual German Goo Girls account, I went to the Centrobill website, clicked the 'consumer' button, looked up my GGG account, and clicked the 'cancel' button. Instead of the expected result, the webpage displayed the vague message "Your request has been forwarded to customer service".

No details provided about 'customer service', no contact info, no reference number, no e-mail. A day later I got a teaser e-mail from Marie at e-support24 suggesting "If you stay with us, we'll give you access to some additional sites". I replied with "No thanks - please cancel".

Then: silence.

Several days later and Centrobill still showed the GGG account in the same state: active and set to rebill early in Jan 2014.

I sent e-mails to support at Centrobill (with cc: to e-support24) requesting cancellation status. Autobot e-mail responses received from Centrobill.

Tried calling the 877 number - this appears to be hard-wired to an answering machine. (Centrobill, e-support24 and EuroRevenue all share this same number, btw).

After several more days of silence, I sent more e-mails and got more autobot responses.

Three days after the re-bill date, a charge from Centrobill showed up on my CC account.

I sent another (strongly worded) e-mail. Autobot response.
Note that all e-mails I sent were thread-complete.

Finally (mid-Jan 2014), an e-mail from Marie at e-support24 stating:

We have already processed the issue but it can take a while till you get the refund. Due to bank procedure it will take up to seven business days. In case you have any questions, please do not hesitate to contact me directly.

The e-mail had no direct contact info for Marie.

Three days after Marie's e-mail, a refund from Centrobill was posted to my CC account. So, yay! to that and Thank You, Marie.

In summary: the Centrobill cancel process and is hard to use and evidently requires support staff to manually process cancellations. E-mails to e-support24 will be answered ... eventually. E-mails to Centrobill support result in semi-useless autobot responses. Calling the Centrobill 877 number is a waste of time and effort.

While Centrobill did eventually make good, they had use of my funds for +10 days. IMO: a questionable business practice.

Though GGG does have interesting content, I'll not do business with them again nor with any other site that uses Centrobill/e-support24.

You may wish to consider this and other related user comments before activating an account with GGG/Centrobill.

01-23-14  10:44am

Replies (7)
Comment
2
Visit My XXX Pass

My XXX Pass
(1)

Big Changes at MyXXXPass

There have been some big changes at MyXXXPass. It looks like the network is now run (and/or owned?) by Gamma Entertainment. The UI is completely different from the old site.

Looks like billing and/or support is now handled by a different organization.

The four previously active sites: (1000 Facials, Mommy Blows Best, Only Teen Blow Jobs and Throated) are missing all or most of their 2013 content, from what I can tell. The 'Upcoming Scenes' tabs for all four sites show 'No Results Were Found' - so it doesn't look good for new content.

The comment sub-system is gone and scene tiles no longer show the release or updated date. The content from the static sites is still there but is tricky to find. The ability to download and/or stream sub-sections of the scenes is gone.

The navigation and some of the selection controls toss errors and/or don't work consistently.

Several scenarios as to what happened to the old site come to mind (all speculation on my part):

Cabo and Fender (and/or whoever their investors were) sold the works lock, stock and barrel and walked out door with the 2013 scenes and some money (or at least minimized their losses).

Maybe they got in some kind of legal problem over the site, bailed out, and the 2013 content is being held in escrow.

Maybe we're seeing the effects of Measure B.

Or some combination of the above.

If anyone has some inside info and/or thoughts and opinions, please share. TIA ;-)

05-20-13  08:53pm

Replies (6)

Shown : 1-2 of 2  

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