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User : Big Tex (0)  

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Visit Simon Scans

Simon Scans
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So You Might Get a Reply Here from the Site?

I, too, have had major problems with this site blocking me after loyally letting them take my money. Fact is, I truly love this site but over my being a subscriber off and on for over a total of three years, now I constantly get blocked, send an inquiry and maybe, maybe two weeks later get a reply to change my password. I have sent three different e-mails in the past two weeks asking what it will take to fix these problems, and have not heard anything again this time. I was blocked one time and accused of sharing my password with someone in Turkey (couldn't point it out to you on a map) I also saw in passing one time some stated problems with the 'sbcglobal.net/ATT' thing. I have inquired about that THREE times with no answer. Of course it easy to state that I have never shared passwords, but truth is, I never have and do not see any advantage of doing so. The last time I joined and subsequently blocked, I tried to minimize my time on the site (browse less than 20 mins or so)and it only took 9 days before I was blocked. I sent four inquiries in and heard nothing and finally contacted CCBill, and they just offered a refund. Again, I love this site and would give anything to enjoy it hassle free, but somehow it always ends up to seemingly being my fault. I see where Simon replies here and wants to clear his name when someone disparages the site...well, I'm here to clear my name and say that I have NEVER done anything that I was accused of doing to be blocked from this site. I just wish that when a problem arises that someone at Simonscans would actually work with someone to figure why this problem arises, instead of being accused of something that I did not EVER do.
I keep reading in lots of areas that MANY other subscribers to this site have the same problem I do; gets blocked, doesn't know why, e-mails Customer Service and when and if you receive a reply, it's to block you and accuse you of something you haven't done. Simon you seem to have a popular site, and have you ever thought that hackers work on your end to get our info?
So Simon, how do you treat someone who truly would love to be a subscriber to your site, pay you gladly each month, and enjoy the site hassle free? Over the time length of your site I have paid well over a thousand bucks and would stay a member forever, if we would quit having constant blocking/customer service problems.
I'll gladly tell people how great the content of the site is, and how good the site really is, but when constant Customer Service problems appear, it all goes South.
Restore my faith Simon, what can we do to get to the hassle free point?

06-19-10  12:14pm

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