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User : Cryton (10)  

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Type Site Feedback / Review Date
Visit Simon Scans

Simon Scans

Beware of Billing Scams / Non-Existent Communication

My girlfriend wanted to try this site, and would liked to have signed up using CCBill.

On the site's FAQ page at - http://www.simonscans.com/pages/faqs/ - it clearly states there are three main systems for joining, and CCBill is one of them, but on the sign-up form itself CCBill is never given as an option. She E-mailed to ask how to join using CCBill but never received a reply.

Last week she spotted a site called SimonsFans.com - http://www.simonsfans.com/sf.php - one of those typical gateway sites full of free taster images. On there was a link to join using CCBill, so she filled in all her details and CCBill processed the payment, but she was never provided with a username or password.

The E-mail from CCBill reads:

"Thank you for your subscription to Simonscans.
Your subscription number is ******************* [obfuscated here]
Please include your subscription number in all correspondence.
Your username is
Your password is"

So she wrote to CCBill and asked how to gain access to the site. Here's their reply:

"The website does not use our access managment system. As such we can not test the access to the site. We have e-mailed the website on your behalf regarding the issue. If you do not recieve any correspondence from the website please contact us back. Please allow 48 hours before following up with us regarding this issue."

After five days, there had still not been any response from SimonScans, so she contacted CCBill and they refunded her money.

Good for CCBill, a very poor show from SimonScans.

The only development since is that all the links on the SimonsFans website still point to a CCBill URL, but when clicked redirect back to SimonScans.com. This is more likely to be down to action from CCBill than SimonScans given their terrible customer support in this case, and the dubious nature of the SimonsFans site.

03-21-10  11:10am

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