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User : ghosty (1)  

Feedback:   All (20)  |   Reviews (1)  |   Comments (4)  |   Replies (15)

Other:   Replies Received (10)  |   Trust Ratings (0)

All Activity A summary of all the feedback from this user.
Shown : 1-20 of 20  

Type Site - Score Feedback / Review Date
Reply
1
N/A Reply of Khan's Reply

Epoch offers Paypal payments on some sites (e.g. lethalhardcore). But I think only for european users.

07-22-14  03:38am

Reply
2
Visit Bella Pass

Bella Pass
(2)
Reply of JamesDavid's Reply

Honestly, I don't have a problem with reasonable download limits. What bothered me was your response. You probably tried to explain why you use download limits on your site. That's cool, but I think you got way too defensive way too quickly, ranting about not being the customers' slave just because they are not capable of informing themselves, site ripping and account sharing.

Even if the user might have been doing something wrong you should still treat him with respect and say you will look into it instead of publicly accusing him of all kinds of wrong doing. It's rude and doesn't make you or your company look good, as you might have noticed.

Knowing how to run a website and knowing how to deal with customers are two different things. The latter isn't always easy or pleasant and requires a lot of patience. You don't have to smile, you don't have to kiss somebodies ass, you have to be professional. And, of course, you need to have excellent communication skills. You are complaining that people here twist your words and interpret your statements out of context. It's most likely because you didn't find the right way to express what you wanted to say. You should probably think about hiring someone for this job because this has been a complete disaster so far.

The ToS was changed some time back, as noted here: http://bellasupport.com/help/terms/ not sure what you read?


I got that quote directly from the site(s). Because that's where the ToS need to be, not on some support site where nobody is looking.

http://bellapass.com/terms.php
or here
http://bryci.com/terms.php

On bryci.com there even is a link to those old terms on the ccbill join page, which would make the other ToS invalid for members who joined via that site!


08-26-14  06:19pm

Reply
3
Visit Bella Pass

Bella Pass
(2)
Reply of JamesDavid's Reply

So I'm supposed to stop my life because someone is too busy with theirs to read something they agreed to when they signed up?

No, but you are supposed to do your job. Treating your customers with respect is a part of that even if you think their problems/questions are stupid or the information can be found on your website. What you shouldn't do is blaming them every time there is an issue and acting like it's beneath you to deal with it because "the server is always right" and they could have read the ToS. That's just bad customer support. I haven't worked in community management for 18 years, so perhaps I'm not as experienced as you are. But no member of my team would ever act like this because they know they'd be fired.

We don't have ridiculous rules, we have bandwidth limits like all sites do

Not all sites have bandwith limits and certainly not as ridiculous as yours.

It is not my job to alert you when you screw up, it's your job to read the site guidelines and stay within them. If you get suspended once, you're back in 24 hours *unless* you were trying to site rip

You keep insisting that people should read your ToS but it seems like you haven't read them yourself. It says: if you go over this limit your membership will be suspended for 48 hours. If you get suspended at one site and immiedatly start mass downloading and get suspended from a second site in the same day, your membership will be suspended for 10 days
I think that's pretty ridiculous. Hitting the daily download limit isn't a screw up. Most people have fast internet connections and HD files can be pretty big. Naturally, your users will not always manage to download exactly 20GB and not a single byte more than that. I really don't think they should be punished for that. Certainly not with a 48 hour suspension.

it's weird how many people that get busted site ripping or sharing their user/pass don't admit to breaking the site terms

What does ripping a site even mean. After all people pay to download the content. If they want to download every single video, so be it. Who gives a fuck as long as they don't make the content available for others.
People don't always share their passwords voluntarily. It's really not that difficult to hack the login information for a porn site, because some people are too stupid to secure a server properly. I've also noticed that some sites don't even allow secure password.
So perhaps they don't admit to breaking the sites terms because they didn't.

Some sites suck, and you get shitty low res content, bad videos or they split updates over 2 or 3 or 4 weeks. part1, part2, part3 crap. We don't do that. we bring great content week after week for multiple girls and we don't ask that you sign up multiple times.

Yeah, some sites do suck. But I could name at least 15 networks that offer access to multiple sites with daily high quality updates for the same price. You are really not that special.


08-26-14  02:23pm

Reply
4
Visit Brazzers

Brazzers
(4)
Reply of Roberto281's Comment

Did you contact their support? I'm curious what they had to say about this.

08-23-14  01:37am

Reply
5
Visit Brazzers

Brazzers
(4)
Reply of Roberto281's Comment

I doubt it. If you paid for a month, they have to give you access for a month even if you cancel your recurring subscription. You should contact their support, though. They should be able to give you a definite answer.

08-19-14  10:59pm

Reply
6
Visit Devils Film

Devils Film
(1)
Reply of rearadmiral's Reply

Good to know. I'll have to be more careful then. I've used their email offers a couple of times and access to the other network sites was always included (the last site was one of the mile high network). If the email offers come with restricted access now, I won't be joining anymore.

08-16-14  08:18am

Reply
7
Visit Devils Film

Devils Film
(1)
Reply of rearadmiral's Reply

Did the customer support fix the problem?

Perhaps it's not a design issue. Under my acount you can see all sites you have access to. Are more sites than just Devils Film listed there?


08-13-14  07:57am

Reply
8
Visit Devils Film

Devils Film
(1)
Reply of rearadmiral's Comment

I've just logged in, and I don't see any changes in the members area. The "Jump to Site" tab is still in the upper right corner, and I can access all network sites with my username and password.

08-10-14  08:55am

Reply
9
Visit Evil Angel

Evil Angel
(5)
Reply of snickelb's Comment

Pretty much all sites run by Fame Dollars have piss-poor navigation. I can live with the useless favorites. The most annoying thing is still the lack of a proper search function.

I've complained about the poor navigation month ago. Instead of improving the site they are making it worse. Great...

If they didn't have all those $5 promos, I wouldn't subscribe to any of their sites anymore.


07-22-14  03:19am

Reply
10
Visit Evil Angel

Evil Angel
(5)
Reply of jook's Reply

Because I have not been charged yet. My membership is set to rebill on the 15th of this month. I was hoping that we would be able to find an amicable solution if I contacted their support, especially since I bought memberships to three of their sites last month. I don't see that happening, though. It's not even about the money, it's about being deceived and treated like an idiot afterwards. No matter how this ends, they have definitly lost a customer.

06-04-14  03:57am

Reply
11
Visit Evil Angel

Evil Angel
(5)
Reply of Marcus's Reply

Yeah, I did complain. Several support tickets later they are still insisting that my membership is 11.21€. In their last reply they told me that it is because of additional taxes they can not influence. But such taxes were never mentioned in the offer. I even have screenshots of the offer and the confirmation message, which says, "Your NEW membership is now active! The new membership is 30 days at $11.21!" Nobody in the support team seems to care that they want to charge me more than the amount agreed about. All they are doing is apologizing for the "confusion" - some might consider it fraud.

06-04-14  01:07am

Comment
12
Visit Evil Angel

Evil Angel
(5)

Warning: trying to trick European customers with "special offers"

I used a TBP discount to buy an evilangel.com membership. When I decided to cancel they offered me a 30 days membership for $11.21. So I decided to stay. Since I didn't receive a confirmation email, I was a little sceptical. That's why I contacted their support with a couple of questions, and I'm glad I did.

Imagine my surprise when they told me, that they would charge me the same amount in Euros. Which is in fact $15.26 and not what I agreed to!

I'm really getting tired of the porn industry and their shady tactics. Shit like this is why people aren't willing to pay for porn anymore.

06-03-14  12:06pm

Replies (4)
Review
13
Visit Naughty America

Naughty America
(7)

50.0
Status: Was a member approx. 1 month prior to this review.
Pros: - a lot of content
- daily updates, sometimes more than one
- newer scenes are offered in great quality up to 4k resolution
- photo sets can be downloaded as zip archives
- very good navigation
- active community and forum access
Cons: - massive download problems
- download links expire after 1 hour
- they don't officially support download managers
- the support wasn't very helpful
- a lot of annoying ads in the members area
- some sites are not updating anymore
- some HD files can only be downloaded in flash format
- older scenes don't match the quality of newer ones
Bottom Line: According to them, “[h]aving a membership to Naughty America is an experience. After a long day at work or the simple desire to get away, being at Naughty America is the perfect way to Treat Yourself™.”

Well, it was quite an experience, but not of the good kind. You see, I don’t have a very fast internet connection, since I live in a rural area. I thought it wouldn’t matter. After all, if you use a download manager, you can just add a couple of 1080p videos to the download queue and finish them over night. That works just fine with most sites (e.g. Evil Angel, Brazzers). Here it is a different story.

Sure, Naughty America offers a lot of great content for a decent price. However, that's worth next to nothing if you can't watch it. After buying a membership, I learned that download links expire after an hour. They don't officially support download managers either. This information was nowhere to be found when I signed up. It's not even in their terms of service. According to their support at least active downloads should not expire, but often the downloads would just stop at 70 or 80 percent and could not be resumed.

But it gets worse. Most of the time I was lucky if I could even start a download. Almost every time I clicked on a download link, I got a file/server not found message. It didn't matter which video or quality I chose. In almost two weeks I could only add one single video to my collection. Another member complained about the same problem in their forum.

Their support wasn't very helpful. I only got a standarized answer and an apology for my "inconvenience". Seems like they don't really care anymore as soon as you have paid them.

After to weeks of not getting anything for my money, I finally had enough. Fortunately, Epoch agreed to a refund.

06-06-14  04:22am

Replies (0)
Comment
14
Visit Porn Pros Network

Porn Pros Network
(0)

Limited download options

I've just joined this site, and I'm not happy with the limited download options even for newer videos.

For many files only 3 formats are offered: MPG 1080, WMV 1080, and MP4 480. I think it's a little odd that their go-to formats are wmv and mpg, especially if you are used to high quality mp4 files.

The worst part is that you don't even get full hd videos when you choose the 1080 MPG option. Files added before December 2013 only seem to have a resolution of 1280x720.

If you are looking for high quality full hd porn, go join another site.

08-01-14  02:55pm

Replies (0)
Reply
15
Visit Sin Drive

Sin Drive
(0)
Reply of RustyJ's Reply

You really shouldn't expect too much. It mostly depends on the size of your TV and how close you sit to it. Even if you drastically increase the pixels and bitrate, your eyes most likely will not notice much of a difference.

08-25-14  07:54am

Reply
16
Visit Wicked Pictures

Wicked Pictures
(2)
Reply of pat362's Reply

No, I'm European. On most sites we get a payment option where we can pay by entering the information of our bank account - no credit card required. It's pretty much the only way I pay for porn, but not working on Wicked because Webbilling redirects me to a centos apache test page.

08-07-14  02:34am

Comment
17
Visit Wicked Pictures

Wicked Pictures
(2)

Can't join (webbilling issue)

I've tried to join several times in the last couple of weeks, but it appears to be impossible. When I choose direct debit as payment option I always land on an apache 2 test page...

08-06-14  03:22pm

Replies (2)
Reply
18
Visit Zero Tolerance On Demand

Zero Tolerance On Demand
(1)
Reply of Mike at Ztod's Reply

Cool, sounds great. I'll use the ticket system for further replies.

06-24-14  04:03pm

Reply
19
Visit Zero Tolerance On Demand

Zero Tolerance On Demand
(1)
Reply of Mike at Ztod's Reply

Hi Mike,

thanks for the reply. The ticket ID is CRN-1795. I only received an automated email saying that my ticket has been received and that somebody would get back to me as quickly as possible. That was on June 17th. I haven't heard anything since and the problem hasn't been fixed either.

As for the broken links:
http://www.ztod.com/favorite-pornstars

That really is the most important one. The other broken links are mostly missing profile pages. I don't remember all of them, but here is an example:

http://www.ztod.com/pornstars/ariana-marie


06-24-14  02:26am

Comment
20
Visit Zero Tolerance On Demand

Zero Tolerance On Demand
(1)

Broken links and no support

Whats up with this poorly maintained members area? Navigation is a pain in the ass because there are so many broken links. I'm tired of being redirected to the bloody homepage all the time. Even the favorite pornstar page doesn't work. I guess they've disabled it on purpose to inflate the numbers.Because when you add a girl to your favorites the followers count increases by three.

I've opened a support ticket about a week ago - still no reply.

Another annoying thing: about 70 percent of the girls don't have preview pictures in the pornstar index.

06-23-14  06:15pm

Replies (4)

Shown : 1-20 of 20  

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