I'm undecided. Many sites offer a lot of high quality content for a fair price (especially if you are using some discount deal to sign up). But then there's regional pricing. If I have to pay a lot more than the users from the US, I just don't think it's such a good investment anymore.
Honestly, I don't have a problem with reasonable download limits. What bothered me was your response. You probably tried to explain why you use download limits on your site. That's cool, but I think you got way too defensive way too quickly, ranting about not being the customers' slave just because they are not capable of informing themselves, site ripping and account sharing.
Even if the user might have been doing something wrong you should still treat him with respect and say you will look into it instead of publicly accusing him of all kinds of wrong doing. It's rude and doesn't make you or your company look good, as you might have noticed.
Knowing how to run a website and knowing how to deal with customers are two different things. The latter isn't always easy or pleasant and requires a lot of patience. You don't have to smile, you don't have to kiss somebodies ass, you have to be professional. And, of course, you need to have excellent communication skills. You are complaining that people here twist your words and interpret your statements out of context. It's most likely because you didn't find the right way to express what you wanted to say. You should probably think about hiring someone for this job because this has been a complete disaster so far.
The ToS was changed some time back, as noted here: http://bellasupport.com/help/terms/ not sure what you read?
I got that quote directly from the site(s). Because that's where the ToS need to be, not on some support site where nobody is looking.
So I'm supposed to stop my life because someone is too busy with theirs to read something they agreed to when they signed up?
No, but you are supposed to do your job. Treating your customers with respect is a part of that even if you think their problems/questions are stupid or the information can be found on your website. What you shouldn't do is blaming them every time there is an issue and acting like it's beneath you to deal with it because "the server is always right" and they could have read the ToS. That's just bad customer support. I haven't worked in community management for 18 years, so perhaps I'm not as experienced as you are. But no member of my team would ever act like this because they know they'd be fired.
We don't have ridiculous rules, we have bandwidth limits like all sites do
Not all sites have bandwith limits and certainly not as ridiculous as yours.
It is not my job to alert you when you screw up, it's your job to read the site guidelines and stay within them. If you get suspended once, you're back in 24 hours *unless* you were trying to site rip
You keep insisting that people should read your ToS but it seems like you haven't read them yourself. It says: if you go over this limit your membership will be suspended for 48 hours. If you get suspended at one site and immiedatly start mass downloading and get suspended from a second site in the same day, your membership will be suspended for 10 days
I think that's pretty ridiculous. Hitting the daily download limit isn't a screw up. Most people have fast internet connections and HD files can be pretty big. Naturally, your users will not always manage to download exactly 20GB and not a single byte more than that. I really don't think they should be punished for that. Certainly not with a 48 hour suspension.
it's weird how many people that get busted site ripping or sharing their user/pass don't admit to breaking the site terms
What does ripping a site even mean. After all people pay to download the content. If they want to download every single video, so be it. Who gives a fuck as long as they don't make the content available for others.
People don't always share their passwords voluntarily. It's really not that difficult to hack the login information for a porn site, because some people are too stupid to secure a server properly. I've also noticed that some sites don't even allow secure password.
So perhaps they don't admit to breaking the sites terms because they didn't.
Some sites suck, and you get shitty low res content, bad videos or they split updates over 2 or 3 or 4 weeks. part1, part2, part3 crap. We don't do that. we bring great content week after week for multiple girls and we don't ask that you sign up multiple times.
Yeah, some sites do suck. But I could name at least 15 networks that offer access to multiple sites with daily high quality updates for the same price. You are really not that special.
The term "lifetime membership" is often used very loosely on porn sites and usually comes with some strings attached. For instance, I'm getting some email promos from another site offering a lifetime membership for $15, but what they really mean is $15 a month, until you cancel.
I doubt it. If you paid for a month, they have to give you access for a month even if you cancel your recurring subscription. You should contact their support, though. They should be able to give you a definite answer.
Good to know. I'll have to be more careful then. I've used their email offers a couple of times and access to the other network sites was always included (the last site was one of the mile high network). If the email offers come with restricted access now, I won't be joining anymore.
Because I have not been charged yet. My membership is set to rebill on the 15th of this month. I was hoping that we would be able to find an amicable solution if I contacted their support, especially since I bought memberships to three of their sites last month. I don't see that happening, though. It's not even about the money, it's about being deceived and treated like an idiot afterwards. No matter how this ends, they have definitly lost a customer.
Yeah, I did complain. Several support tickets later they are still insisting that my membership is 11.21Ä. In their last reply they told me that it is because of additional taxes they can not influence. But such taxes were never mentioned in the offer. I even have screenshots of the offer and the confirmation message, which says, "Your NEW membership is now active! The new membership is 30 days at $11.21!" Nobody in the support team seems to care that they want to charge me more than the amount agreed about. All they are doing is apologizing for the "confusion" - some might consider it fraud.
Warning: trying to trick European customers with "special offers"
I used a TBP discount to buy an evilangel.com membership. When I decided to cancel they offered me a 30 days membership for $11.21. So I decided to stay. Since I didn't receive a confirmation email, I was a little sceptical. That's why I contacted their support with a couple of questions, and I'm glad I did.
Imagine my surprise when they told me, that they would charge me the same amount in Euros. Which is in fact $15.26 and not what I agreed to!
I'm really getting tired of the porn industry and their shady tactics. Shit like this is why people aren't willing to pay for porn anymore.
Current Member for less than 1 month (at the time of review).
- Access to other network sites included
- Access to Hustler magazines
- Frequent updates (65 scheduled video updates for October 2014)
- Various download options
- Pictures can be downloaded in zip files
- Regional pricing
- A good chunk of the content is neither exclusive nor Hustler original. Many movies from other studios with logos cut from the DVD covers.
- HD quality is just average compared to other sites. No 1080p Full HD videos
- Video download options are labeled as medium, high or super. You donít really know what youíre getting before the download is finished
- Download managers are working, but download links expire quickly
- Magazines canít be downloaded
- Videos streams start playing automatically
- Canít choose quality of video streams. The site always "optimizes" it for you connection
- Some streamed videos showed combing artifacts
- Ads in the members area
- Bonus sites require login
Hustler is one of the biggest names in porn, their website, however, is mediocre at best.
I couldnít do anything on the first day, because I kept getting internal server errors. I opened a support ticket about this, but never got any reply. On the next day the site was finally working, so it might have been a temporary issue, but some kind of response to my ticket or an apology would have been nice.
The site is easy to navigate once you get in. They do have a proper search function, which is always nice. I donít like using drop-down lists when Iím looking for a specific model. In addition you get 48 different categories to help you find what youíre looking for. On the profile pages you only get basic biographical information, but scenes from other network sites are shown, which is also nice because you donít have to search every site individually. What I really liked is that you can find the video update schedule for the whole month on the homepage.
They do update frequently. For October I counted 65 video updates. Compared to other studio sites this really is a lot. But for everything they are doing well, there are at least two things that suck.
Hustler doesnít do 1080p. The best you can hope for is 720p. The HD quality on those files is just average compared to sites like Evil Angel, Naughty America or Brazzers. Sometimes itís difficult to tell what resolution youíre downloading, because they label their files as medium, high or super. A Super MP4 video, for instance, can be only 540p while the Super WMV version is a 720p HD file. And, of course, older content isnít even available in HD. Download managers are working with the Hustler sites, but the download links seem to expire quickly (in less than 2 hours).
What really bothered me is that many of the movies available in their network are not original Hustler content. Many scenes are from Combat Zone or Zero Tolerance DVDs. Iíve also spotted some Diabolic, Evil Angel and Pink Visual movies. That isnít necessarily a bad thing. Some bonus content is always nice. But it isnít labeled as such. The studio logos are cropped from the movie covers, which is annoying and misleading. After I had joined, I realized that I already have many of the scenes on my HDD, because I have/had a ZTOD and Evil Angel membership.
In addition to videos and pictures, Hustler also offers access to their magazines. That would be great if they hadnít executed the idea so poorly. Magazines can only be viewed online. A download option isnít available. At least you can print pages from the magazines. If you want them on your computer you can simply print them as a pdf file. At least in theory. I never managed to print more than 10-15 pages at once. A whole magazine has about 100 pages.
If you want to add some scenes from Hustler DVDs to your collection, go ahead and join. But youíre not missing out if you donít. If I had to sum up my thoughts about this site with a reference to a Hustler series, Iíd say: ďThis ainít a good porn site XXX. This is a parody.Ē Thanks to a deal on another site, I only spent 5Ä for a 30 day membership, but Iím kind of regretting it spending that much for this site.
- Several bonus sites offering a huge amount of content
- Decent navigation. Videos are tagged and dated. There are a ton of different categories and a proper search function to help you find what you are looking for. Videos from other network sites featuring the same girl are shown on the profile pages. Scenes, galleries, DVDs and models can be added to favorites.
- Photosets are offered in three different qualities (800px, 1024px, 1600px) and can be downloaded in zip files
- Epoch billing: easy cancellation and fair prices for European customers (no 1:1 currency conversion). Could pay using PayPal
- Some of the 1080p videos I downloaded showed combing artifacts typical for interlaced videos. It makes those videos almost unwatchable.
- Support isnít good. It says they will respond within 12 hours, but it has been 2 days now and I still didnít get a reply to my email about the issue described above.
- HD quality is quite all right but could be better compared to other sites
- No additional model information on profile pages, just a list of network scenes
- Some of the bonus sites havenít been updated in years
A membership gives you access to a huge library of Lethal Hardcore DVD content and a ton of bonus material, but I wouldn't say it's one of those site where quantity is more important than quality.
You can find a lot of good, professionaly shot porn in this network. The quality of the HD vidoes is good, but not as good as on other sites.
That doesn't mean that everything is great, though. Some sites haven't been updated in years, and a part of the older content is only availabe in low quality. This goes especially for the videos labeled as "user uploaded". You can find stuff like on every tube site for free.
If you are using the TBP discount, it's definitely worth joining for $9.99 per month.
But there's one thing that really bothered me. I've downloaded a couple of 1080p videos from Lethal Hardcore and some of them showed combing artifacts when playing the files on my computer. It's impossible to enjoy the scenes when everything is distorted by vertical lines every time there's movement on the screen. In some cases I could fix it by reencoding the file. But it's really not my job to make the videos watchable if the people running the site can't encode them properly. I should also mention that I only had this issue with videos from the Lethal Hardcore site. The videos from bonus sites seem fine.
I've complained about this using the contact form on their support page. They claim that "Customer Service Specialists will respond within 12 hours" after sending the ticket. Two days have passed since, but I didn't get any kind of reply yet. I wouldn't call that good customer support, considering that they advertise how quickly they are dealing with inquiries.
Without the video problems I would have given Lethal Hardcore a score of 84, but the site still needs some work. If this issue gets resolved quickly, I will adjust my rating.
Was a member approx. 1 month prior to this review.
- a lot of content
- daily updates, sometimes more than one
- newer scenes are offered in great quality up to 4k resolution
- photo sets can be downloaded as zip archives
- very good navigation
- active community and forum access
- massive download problems
- download links expire after 1 hour
- they don't officially support download managers
- the support wasn't very helpful
- a lot of annoying ads in the members area
- some sites are not updating anymore
- some HD files can only be downloaded in flash format
- older scenes don't match the quality of newer ones
According to them, ď[h]aving a membership to Naughty America is an experience. After a long day at work or the simple desire to get away, being at Naughty America is the perfect way to Treat Yourselfô.Ē
Well, it was quite an experience, but not of the good kind. You see, I donít have a very fast internet connection, since I live in a rural area. I thought it wouldnít matter. After all, if you use a download manager, you can just add a couple of 1080p videos to the download queue and finish them over night. That works just fine with most sites (e.g. Evil Angel, Brazzers). Here it is a different story.
Sure, Naughty America offers a lot of great content for a decent price. However, that's worth next to nothing if you can't watch it. After buying a membership, I learned that download links expire after an hour. They don't officially support download managers either. This information was nowhere to be found when I signed up. It's not even in their terms of service. According to their support at least active downloads should not expire, but often the downloads would just stop at 70 or 80 percent and could not be resumed.
But it gets worse. Most of the time I was lucky if I could even start a download. Almost every time I clicked on a download link, I got a file/server not found message. It didn't matter which video or quality I chose. In almost two weeks I could only add one single video to my collection. Another member complained about the same problem in their forum.
Their support wasn't very helpful. I only got a standarized answer and an apology for my "inconvenience". Seems like they don't really care anymore as soon as you have paid them.
After to weeks of not getting anything for my money, I finally had enough. Fortunately, Epoch agreed to a refund.
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