since a week, hotmovies is seriously struggeling with the Streaming Speed.
- the "HD"-Option (4Mbit) doesn't work for me never!
- the 'MEGA"-Option (2Mbit) doesn't work since last week
The Streaming starts with the Maximum Speed (2 or 4 Mbit) and Drops down to 100 kbit/s. Sometimes i's going up and down, but you can't look the Video, that doesn't run smoothly. The anwser of the Support is the normal blablabla ".. it depends on your connetion, the Providers between have Problems, no Problem on hotmovies, i'm the only with Problems.." and so on.
unfortunately i'm working in the it-department, so i have a good look into the Problems (and have the measurement device to check the conditions).
I think the have not enough System ressources to fulfill the promised straeming Quality.
I provided a lot of detailed informations about up-/download-Speed to several Locations in USA (recommended by the hotmovies.com Support). All Downloads have a Speed over 10 MBit/s.
Here the anwser of hotmovies.com:
Thank you for contacting us.
While the speedtest may show that you have the bandwidth needed to stream movies from our site the speedtest is not connectiong to our servers.
It seems that for some reason you do not have enough bandwidth to play the movies from pur servers.
Why you are having this issue we do not know.
Our best suggestion to you is for you to contact your Interent Service provider.
=> in my opinion, that means "hey guy that's your problem"
As an network-specialist i say, no that's not my problem. The Problems are on the Hosting Service!!!! Small ´machines, not enough bandwith, to small Caches, to small bandwith to the filesystem/Network storage System, no balancing etc. there is a Long list for mistakes and Problems! But a good Service Needs some Money....
Last night the updatet the Website and now you have less then ever Options to stream the Videos. All Scenes are devided into several part's. Now you can only stream from the beginning of the complete Scene and not a single part of the Scene.
They have also more Problems with sorting the results of searchlistes and so on.
since a few weeks they recycle films als "newly added", which a saw in 2009 and 2010. there are also a lot of "premium titles" with 1,67 to 3,33 minutes accounted for every minute you watch. was a good site, but in the last few months to much maximizing the profit....
I suscribed a few days ago and the download speed is not as announced. Mostly i have only 200 - 400 kbit/s. Viewing "1Mbit-Downloads" is not possible. Viewing "High-Speed"-Downlaod is only 320x240 Vidoesize with 350kbit.
this is not acceptable for this price.
I joined this Website lst week with a 1 year subscription. Since then i'm struggeling with a lot of technical issues. Contacting Support but there is no solution:
- session timeout after 15 minutes, re-login forced
- Password is showing in clear text, not masked
- missing Login-button on Login-site
- missing file details on WMV-Files (runtime, codec, etc.)
- filesize of the Videos up to 1,4 GByte for 20 minutes (HD)
- downloading via IE10 native download Option results in Long time waiting (up to 60 minutes), downloadspeed starts with 2MByte/s and Drops down to 300kByte/s. some downloadmanager dosn't work (FDM)
The have nice Videos and pitureset's, but the usability of the Website is really nerving and not user-friendly.
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