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Post History: nigglet (0)

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09-30-12  09:21pm - 1099 days Problems with reality kings and their lack of support (7 Posts) - #5
nigglet (0)
Active User

Posts: 2
Registered: Sep 29, '12
Originally Posted by pat362:

The first thing to know is which CC processor did you use?
Is it Epoch or RK's own? If Epoch then you must contact Epoch directly. That is super easy and I've never been disapointed with their service.

I wasn't immediately aware that there was a difference but having checked the registration email that contained my login details to RK, I can confirm it was sent by Epoch. I've sent them an e-mail so hopefully they can get this mess sorted. Thanks for the pointer. Edited on Sep 30, 2012, 09:52pm

09-29-12  07:02pm - 1100 days Problems with reality kings and their lack of support (7 Posts) - Original Post - #1
nigglet (0)
Active User

Posts: 2
Registered: Sep 29, '12
Problems with reality kings and their lack of support

A couple months ago I cancelled my membership, which means that at the end of the paid term you can no longer access the premium content.

Despite the fact my membership was cancelled, RK are still charging me for each month that passes! Yet I can not access any of the premium content.

I have sent several emails to both of the support email addresses provided. Almost a week has passed and I have still not had a response.

Anyone else been in a similar situation? Can anyone offer me some advice?

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